Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services provided by Afraz Alam Marketing Services (“we,” “our,” or “us”). By engaging our services, you agree to the terms outlined below.

1. Nature of Services

We provide digital marketing consulting and execution services, including:

• SEO (Search Engine Optimization)
• Paid Advertising (Google Ads, Meta Ads)
• AI-driven marketing strategies
• Website and funnel consultation

These services involve time, expertise, strategy, and execution, which cannot be reversed once delivered.

2. No Refund Policy (CORE POLICY)

All payments made to Afraz Alam Marketing Services are non-refundable. This includes:

• Strategy sessions
• Consultation calls
• SEO services
• Paid ads setup and management
• AI marketing systems
• Any digital marketing services

Once work has started, no refunds will be issued under any circumstances.

3. Advance Payments

• Any advance or upfront payment is considered a commitment to start work
• These payments are non-refundable, even if the client decides not to proceed

4. Cancellation by Client

Clients may request cancellation of services at any time. However:

• No refunds will be issued for work already completed
• No refunds will be issued for ongoing or partially completed work
• Any remaining work may be paused or terminated upon request

5. Cancellation by Us

We reserve the right to cancel or terminate services if:

• Payments are delayed or not completed
• The client is unresponsive or fails to provide required inputs
• The project becomes unethical, illegal, or unmanageable

In such cases:

• No refunds will be issued
• Work completed up to that point will be considered delivered

6. Exceptional Cases (Fair Consideration)

While our policy is strictly no refunds, we may consider partial resolution in rare cases such as:

• Duplicate payment
• Billing errors

Any such decision will be made at our sole discretion.

7. Performance & Results Disclaimer

Refunds will not be provided based on performance expectations, including:

• Rankings not achieved
• Leads not generated
• ROI not met
• Campaign performance fluctuations

Digital marketing results depend on multiple factors beyond our control.

8. Client Responsibility

The client agrees to:

• Provide timely inputs and approvals
• Share necessary access (website, ad accounts, etc.)
• Follow agreed strategies and recommendations

Failure to do so does not qualify for a refund.

9. Chargebacks & Disputes

Initiating a chargeback or payment dispute without valid reason will be considered a violation of this agreement. We reserve the right to:

• Provide proof of service delivery
• Take appropriate legal action if required

10. Policy Acceptance

By making a payment or engaging our services, you acknowledge that:

• You have read this Refund & Cancellation Policy
• You agree to all terms mentioned above