Data Protection & Data Processing Commitment

This Data Protection & Data Processing Commitment outlines how Afraz Alam Marketing Services (“we,” “our,” or “us”) collects, processes, and protects personal data in accordance with applicable data protection laws.

1. Business Information

• Business Name: Afraz Alam Marketing Services
• Contact Person: Afraz Alam
• Website: https://afrazalam.com/
• Email: hello@afrazalam.com
• Phone: +91 9874512786
• Address: Mohini Villa, Kaikhali, Kolkata, West Bengal, India

2. Our Role

Depending on the engagement, we may act as:

• Data Controller – when we collect and use personal data directly (e.g., website inquiries)
• Data Processor – when we process data on behalf of our clients (e.g., marketing campaigns, CRM, ads)

3. Types of Data We Process

We may process the following types of data:

a. Client Data

• Name, email, phone number
• Business details
• Website and marketing data

b. End-User Data (on behalf of clients)

• Website visitor behavior
• Advertising interaction data
• Lead generation data

4. Purpose of Data Processing

We process data only for legitimate business purposes, including:

• Delivering digital marketing services
• Managing campaigns (SEO, Ads, AI systems)
• Improving marketing performance
• Communicating with clients
• Providing reports and insights

5. Lawful Basis for Processing

Where applicable (especially for GDPR regions), we rely on:

• Consent
• Contractual necessity
• Legitimate business interests

6. Data Security Measures

We implement appropriate security measures to protect data, including:

• Secure access controls
• Use of trusted platforms and tools
• Data minimization practices

However, no system is completely secure, and we cannot guarantee absolute security.

7. Third-Party Data Processors

We may use third-party tools to deliver services, including:

• Google (Analytics, Ads)
• Meta (Facebook Ads)
• CRM and automation tools
• Hosting and website platforms

These providers process data according to their own policies.

8. International Data Transfers

As we serve clients globally, data may be transferred and processed outside your country, including India.

We take reasonable steps to ensure data is handled securely.

9. Data Retention

We retain personal data only as long as necessary for:

• Service delivery
• Legal and compliance purposes
• Business operations

10. Client Responsibilities

Clients are responsible for:

• Ensuring they have proper consent to share data
• Complying with applicable data protection laws
• Managing their own user data responsibly

11. Data Subject Rights

Depending on applicable laws (e.g., GDPR), individuals may have rights to:

• Access their data
• Request correction or deletion
• Restrict or object to processing
• Withdraw consent

Requests can be made via email: hello@afrazalam.com

12. Data Breach Notification

In the unlikely event of a data breach, we will:

• Take immediate corrective action
• Notify affected parties where required by law

13. Confidentiality

We treat all client data as confidential and will not disclose it without consent, except:

• When required by law
• When necessary to deliver services

14. Limitation of Liability

While we take reasonable steps to protect data:

• We are not liable for breaches caused by third-party platforms
• We are not responsible for client-side data mismanagement

15. Updates to This Policy

We may update this Data Protection Commitment at any time. Changes will be posted on this page.